Shipping Policy
Clinic Supplies South Africa

Overview
This Shipping Policy explains how orders placed on the Clinic Supplies website are processed, shipped, and delivered. The policy applies to all purchases made through https://clinicsupplies.co.za.

Order Processing
• Orders are processed Monday to Friday, excluding public holidays.
• Orders placed before 12:00 may be processed the same business day.
• Orders placed after 12:00 are processed the next business day.
• Once payment has been confirmed, the order enters processing and preparation for dispatch.

Processing Time
• Standard processing time is 1 to 3 business days after payment confirmation.
• Larger orders, bulk items, or special products may require additional preparation time.
• If an item is temporarily out of stock, the customer will be notified and given an updated dispatch time.

Shipping Areas
Clinic Supplies delivers across South Africa. Delivery to remote or rural areas may take longer depending on courier routes.

Delivery Time
Estimated delivery times after dispatch:
• Gauteng: 1 to 2 business days
• Major cities: 2 to 3 business days
• Regional areas: 3 to 5 business days

Delivery times are estimates and depend on courier schedules and external factors.

Shipping Methods
Orders are delivered through reputable courier partners. The courier used depends on the size, weight, and destination of the order.

Tracking Information
• Once an order has been dispatched, a tracking number will be sent to the customer by email or SMS.
• Customers can track their shipment through the courier’s tracking system.

Shipping Costs
Shipping costs are calculated at checkout based on:
• Delivery location
• Weight and size of the parcel
• Courier service selected

Bulk orders or oversized products may require a custom delivery quotation.

Delivery Requirements
• Someone must be available at the delivery address to receive the parcel.
• The courier may request identification or signature confirmation upon delivery.
• If no one is available, the courier may attempt redelivery or arrange collection.

Incorrect Delivery Information
Customers are responsible for providing accurate delivery details. Clinic Supplies cannot be held responsible for delays caused by incorrect addresses or contact details.

Damaged or Missing Items
If a parcel arrives damaged or items are missing:
• Notify Clinic Supplies within 48 hours of delivery.
• Provide photos of the packaging and items received.
• Our team will investigate and arrange replacement or resolution where applicable.

Split Shipments
Orders containing multiple products may be shipped in separate parcels depending on stock location and packaging requirements.

Delivery Delays
Delivery may be delayed due to factors beyond our control including:
• courier operational delays
• weather conditions
• public holidays
• national transport disruptions

Clinic Supplies will assist in tracking and resolving delayed shipments.

Contact Information
For shipping enquiries please contact:

Clinic Supplies
Email: [email protected]
Phone: +27 78 703 5553
Address: 25 West Road, Houghton, Johannesburg, South Africa